We always hope that you are pleased with your purchase. However, if you need to return an item for exchange or any other reason, please read the instructions below carefully on how to do so.
We accept returns on the basis that the goods are unopened, unused, and the product(s) are in a resalable condition. All packaging including cellophane wrapping and tamper resistant seals must be intact. Some manufacturers have security seals, for hygiene reasons, if these seals are broken, cellophanes are not intact or item shows use, then the item cannot be resold and will not be accepted by our returns department, these items will be kept for a period of 5 days maximum for investigation and then disposed of.
NB. All Items deemed used by our returns department will be disposed of. Non-faulty items must be returned to Gorgeousshop within 14 days of receipt.
In Respect of Dermalogica Returns:
Dermalogica offer a 100% Money Back Guarantee for all their products.
In the event that you wish to return your product, please contact our Customer Services Team.
How To Return
Email either: Contact Us or [email protected], with the Subject 'GS Return request – ‘your order number’.
Detail the items you wish to return and tell us the reason for the return. We will contact you within 2 working days with instructions on how to return the goods to us.
Telephone: Call us on +44(0) 1442 866009, please make sure you have your order number to hand when you call. Our Help Desk team will discuss your issue and authorise the return, subject to our Cancellation, Rights and Returns and Refunds Policy
Once your Return has been authorised we will ask you to send the goods back to us. If you live in the United Kingdom we will provide you with a pre-paid postage label. For orders outside the UK we will advise you on the best method to return the goods.
Pack your parcel with care; if you fail to pack the parcel and your goods arrive damaged (as a result of the return trip) we may not be able to process your return. You should obtain a receipt for the parcel when you send it. Please write your name and order number on the outside of the parcel.
Please allow 7 days for your parcel to reach us if you are in the United Kingdom, for returns from International locations please allow up to 28 days.
Please read our Cancellation, Rights and Returns and Refunds Policy prior to sending products back to us.
Faults and Exclusions
In the event that goods are being returned because of fault Gorgeous Shop Limited will be responsible for postage costs in replacing goods these costs will be reimbursed to you on receipt of the returned goods. Gorgeousshop retains the right to request photographic proof of damage caused to items before offering a refund. On occasion Gorgeous Shop Limited may send you a returns bag for the damaged product (GHD) so that you may return the faulty item to the brand. In the event that non faulty goods are returned we will make a charge for postage and administration. Non-faulty items must be returned to Gorgeous Shop within 14 days.
Attempted Delivery – If goods are sent on the Free UK Saver delivery service and delivery cannot be made. After 3 attempts over 3 working days good will be returned to us. Unless a safe place is available and goods can be left in or around the property (i.e. sheds, garages, empty bin etc.) If goods are sent on a Priority £2.99 delivery service and the courier cannot obtain a signature as Proof of Delivery they will leave a card and return the parcel to the nearest depot. This applies to local postal services (Royal Mail) where the postman cannot find a safe place to leave the parcel. If a parcel is not collected within 7 days the parcel will be returned to us. If this situation occurs and customers still want their parcel, we will redeliver only when we have received payment for the cost of re delivery, and the item has been returned to us.
In the first instance we will attempt to contact you when your order is returned for your choice of the following options:
- We can issue a refund minus the initial postage costs.
- We can re-dispatch the parcel to you, however please note this will incur a further fee to cover admin and postage costs.
- If we do not receive a response after 7 days of attempting to contact you we will automatically process "Option 1".
- Please contact our help desk on +44(0)1442 866009 for further details.